Questions and answers related to Xifax internet fax service

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HIPAA Compliance : : Sarbanes-Oxley Compliance

	Xifax Internet Fax Tutorial Watch a movie that shows how to register for a free trial, how to send a fax, how to receive a fax and how to buy credits. Watch movie...
	Benefits of Internet Fax What are the benefits of Xifax Internet Fax vs. conventional fax methods?
	Security Is Xifax Internet Fax Service HIPAA compliant? Will my documents remain confidential? How secure is the Xifax network? What type of security does Xifax employ to protect services? How reliable is Xifax’s service?
	Pricing Where can I find pricing information? How much is the start up fee when I sign up? Are inbound faxes free? Do you offer free trial?
	Ordering Process Can we charge your credit card? How long does it take to get up and running after you receive my payment? Is it safe to use my card to pay online for Xifax Internet Fax Services? Is it possible to keep my dedicated number with Xifax Internet Fax Service?
	Send and Receive File Formats What document formats are supported? How can I view fax documents? How do I open attachments? Can I view a forwarded fax message with a TIFF attachment? What is the maximum number of pages a user can receive? What is the maximum number of pages a user can receive? How can I view my fax which is upside down or sideways? How do I open the attached file to view a multi-page fax? What should I do if I receive a misdirected fax? Can I retrieve copies of my deleted faxes? How do I change my email address? Can I broadcast a fax to multiple recipients?
	Email to Fax What do I do if I receive a misdirected fax? Can there be more than one email recipient to one fax number? Is there a limit as to the number of recipients that can be sent faxes? Is there a limit to the amount of data I can send at one specific time? What email address do I use to send a fax? Why is my message getting returned when I address it from my Outlook Address Book? Can I send messages to both fax and email addresses in the same message? How can I cancel or stop a fax? How do I enter information in the cover page Subject Line? How many characters can I type in the fax cover page Subject field? What text can I enter in the body of the cover page? How much information can I enter on the cover page? Why doesn’t my second page have a page number? Why does my cover page print a box or code where my logo should be? What fonts are supported on the cover page? Are HTML links and email addresses printable on the cover page? Can I have a unique or custom cover page? What if I want to suppress the cover page? Can I turn off or disable my cover page indefinitely? Can I use my own cover page? Why was a cover page sent when I didn’t enter a message in the body of the email? What formats are supported for email to fax attachments? What fonts are supported? Why was my Word or Excel document sent back as “not-supported”? How can I send unsupported formats? Where are confirmations sent? How do I receive fax delivery confirmations? What confirmation options are available? Can I direct my confirmations to an alternate email address? How long does it take to receive a confirmation? Why did it take so long to receive a successful delivery confirmation? How do I resend an unsuccessful fax? What happens if my email inbox is full?
	Spam Fax Filter What is the Xifax Junk Fax Filter? How do I register for Xifax Junk Fax Filter? How much does the Xifax Junk Fax Filter cost? Can I turn the Xifax Junk Fax Filter on and off? Do I need software to use the Xifax Junk Fax Filter? Why do I still receive junk faxes without “Junk Fax” heading? How do I report a spam fax that was not labeled as spam? How do I report a fax that has been mislabeled as spam? How do I filter junk faxes vs. legitimate faxes? How do I set up a Junk Fax Filter rule in my email inbox? What’s the cost of a spam fax sent to my fax number? How are faxes identified as junk faxes? Can junk faxes be deleted before I receive them? Can Xifax delete my junk faxes for me? Is my fax number provided to fax broadcast companies? Is my fax number published in any lists? How do fax spammers get my fax number? Can Xifax remove my fax number from junk fax lists? How do I configure my mail server to filter junk faxes?